How long is the warranty period and how to get service?
We provide a 12-month warranty that includes free replacement parts. All issues can be resolved by replacing the defective components.
What support is provided after the warranty has expired?
Even after the warranty period, you can enjoy our lifetime free online maintenance service to ensure your machine continues to operate smoothly.
What is the typical lead time for an order?
Standard delivery typically takes 30-45 days. However, custom machines with specific requirements may require a longer production timeframe.
Can the slots or trays be adjusted for different products?
Yes, we offer five types of slots: spiral, direct push, conveyor belt, hanging, and locker. You can choose the configuration that best fits your product dimensions and packaging.
Is it possible to customize the machine with our own branding?
Absolutely. We provide branding services where you can customize the machine with your logo and advertisements, which can be displayed prominently on the integrated touch screen.
How do I monitor inventory and sales performance?
Our intelligent management software allows you to monitor inventory and real-time sales data via mobile phone or PC. You can also remotely control power, cooling, and lighting settings.
Asia Racking
